“Julie has been absolutely essential to working out my problem. She is terrific!”
– Sandra, Delaware
“Thank you, Frida. Thanks to your patience and great communication skills, I was able to correct the problem.”
– Kena, California
“I needed a copy of the previous month's statement emailed, so I called customer support with my request. Frida answered and the copy was in my email in-box with-in 30 minutes!”
– Tammy, North Carolina
“Kat was Extremely helpful!”
– Rebecca, Wisconsin
“Good company.
”
– José Luis, Minnesota
“Very efficient, knowledgeable and easy to understand. Very pleasant too. :)”
– Sydney, Montana
“She was great and very nice. Solved our problem.”
– Carol, California
“Yasnile was very helpful. Thanks for your service.”
– Willie, Maryland
“Yasnile was incredibly helpful and got the job done with clear instructions.”
– Carol, California
“Customer Service Rep Freda was very personable and helpful.”
– Debbie, Louisiana
“Frida is always so very helpful when I call and is very pleasant to talk to on the phone.”
– Lee, Arizona
“Kat was wonderful! She helped me understand my billing statements so I could get the information my auditors were requesting. She also helped me locate where on the web site I could find my monthly statements. She gets a top rating from me on her helpfulness even with things I probably should have known but did not. She treated me with respect and listened to what I needed. Then she helped me find what I needed. She was awesome.”
– Chris, Kansas
“YASNILE WAS VERY INFORMATIVE AND ANSWERED ALL MY QUESTIONS. THANK YOU FOR YOUR HELP.”
– Blanca, Texas
“YASNILE, was absolutely great. Took care of my problem within minutes”
– Timothy, Arkansas
“Julie is a fantastic representative. If there were more than five stars, I would gladly give them to her. She is an amazing person and an expert in her field. The way she explains things and listens is remarkable. I truly appreciate her efforts, enthusiasm, and dedication to the company. Her commitment is truly commendable”
– Abdul, North Carolina
“Kat was very helpful and patient with me in answering all of my questions.”
– Denise, California
“Yasnile, was very helpful today and explained our issue, which was confusing to me, but she clarified everything.
thank you
”
– Gary, California
“I received excellent customer service with SBGA for many years and would recommend them to any business owner in the future. I would also like to thank representative Kat for being so helpful, I truly appreciate it.”
– Francine, Connecticut
“Julie was so very very helpful and went out of her way to take care of my issues. Very impressed with her willingness and very quick response.”
– Shannon, Idaho
“Absolutely first quality customer service for my issue. Very phone friendly, well spoken, and efficient. I love this professional service.”
– Jeffrey, California
“The website is so easy to use and very useful.”
– Rod, Indiana
“Leslie was knowledgeable and patient with me. Great experience and our issue was solved.”
– Michael, California
“Marilynn provided outstanding professional service.”
– Antonio, Texas
“Michael was very helpful! And I appreciated his patience with me”
– Shayla, California
“Michael was very patient and kind. Took time to give instructions and walked me through the process. Informed me on how to navigate the site.”
– Natalie, Texas
“Resolved my issues immediately to my satisfaction.”
– Nathan, Nebraska
“I was very pleased with the information and help I received today.
Thank you very much!!!!!”
– Rebecca, Texas
“Kat was professional from the time she answered the phone to the time she was able to help me with my issue on our Clover. Nice job! Thank you!”
– Michelle, Missouri
“Marilynn is a star of your organization. She did tremendous job, help me from A to Z, with care and pays attention from the bottom of her heart. I recommend her best wishes. Thanks”
– ABDUL, North Carolina
“I had a few questions regarding the new system as I was unable to find the reporting for deposits. Julie helped me get access to the website so I could reconcile our deposits. She also helped me with some administration items for our new account. She was able to eliminate my frustrations. With the cost savings I am getting with this new company, and the great customer support, I am very happy to have changed processors.”
– Theresa, Florida
“I loved working with SBGA. Every time I emailed or called, their service employees were very polite and easy to understand. Instead of it being a stressful experience, I felt listened to and taken care of.”
– Heather, Utah
“Panna is an incredible person. Very knowledgeable. Extremely professional. A pleasure of a person to work with. Thank you Panna for all that you do for my companies.”
– Pedram, Texas
“Kat was very easy to talk to and she was very helpful. She even called me later with an update about my account. I highly recommend her for recognition in her customer service.”
– Lois, Washington
“Marilynn is a fantastic representative. If there were more than five stars, I would gladly give them to her. She is an amazing person. I had difficulty identifying my MID number as my previous account was still visible when logging into the Clover portal. Marilynn connected me with the technical department, stayed on the phone the entire time, and did her best to help resolve the issue. While we thought the problem was resolved, it wasn't fully fixed. However, she promised to follow up with me the next day to ensure the issue was resolved. I truly appreciate her efforts, enthusiasm, and dedication to the company and its customers. Her commitment is truly commendable.”
– Abdul, North Carolina
“Marilyn was extremely nice and professional. She got my issue resolved quickly!”
– Lauren, North Carolina
“It was a pleasure talking with Kat. She was easy to understand and was very helpful.”
– Ruby, South Carolina
“Very nice and very helpful.”
– Joanne
“Kathleen was incredibly professional and personable. She quickly handled my issue and was able to answer all of my questions.”
– Cindy, New Hampshire
“Our rep, Marilynn, was amazing and walked us through the process along with all of the items that we needed to continue moving forward efficiently and effectively.”
– Tamika, Indiana
“I called in today and got the pleasure of talking to Yasnile. She was very kind and knew the answers to the questions I had. If I were to ever call back, I would hope to talk with her again.”
– Kaye, Wisconsin
“Christian REALLY made my day with all he did to help take care of the issue with my clover registers. Thank you Thank you!!!”
– Diane, Kansas
“I requested a change to my account, and the process was handled with exceptional speed and professionalism. The company consistently demonstrates a commitment to addressing my needs promptly and effectively. ”
– Joseph, North Carolina
“Honestly, I have never experienced any customer service anywhere better than Julie. She answered all my questions and helped me immeasurably.”
– Lisa, Minnesota
“I had the pleasure of speaking with Christian and he helped me with everything I asked for. His customer service is above and beyond and is appreciated more than he knows!”
– Arial, Ohio
“She was very helpful and very knowledgeable on the questions I asked her.”
– Trisha, New York
“The customer service was exceptional today....I didn't feel my blood pressure rise at all, which is rare when dealing with most companies!”
– Charmon, Alabama
“Yasnile in customer service was very helpful. She was patient and made sure my request was fully covered and resolved. I wish I had the same service during my prior calls to Clover.”
– Serge, Oregon
“Yasnile did an amazing job helping me get the report I needed. She was very professionally quick and helpful.”
– Adan, Texas
“It was a great customer service experience. Kat was very patient and informative regarding the requested information. She took the time to explain to me how to access documents and ensured all questions and concerns were properly addressed.”
– Matthew, California
“I had a question about my monthly billing and Yasnile was such a lovely person in answering my questions. She was so patient and kind with me and very knowledgeable with the information I was looking for. I gave her 5 stars! Thank you Yasnile!!!!”
– Tracy, Michigan
“Heather did a great job with handling my business needs in a timely manner and had a solution to everything.”
– Matthew, Pennsylvania
“He helped me choose a plan better suited to my needs.”
– Christopher, New Mexico
“Miss Yasnile was so very helpful. I truly appreciated this under the stressful circumstances in which I needed to make the call in the first place. I received ZERO attitude from her; she was informative and streamlined the process for me. As a small business owner, If I had a Customer Service Department, I would want her heading my team!! Fabulous work, Yasnile!! ”
– Maggie, Texas
“Yasnile was very knowledgeable and extremely helpful!”
– Sonya, California
“Marilynn was very kind, helpful, knowledgeable, efficient and friendly as she worked to resolve the situation with my account. Thank you so much!”
– Barbara, Ohio
“I’d like to mention that I called yesterday and spoke to Yasnile who had fantastic customer service. She was able to explain to me the reason why we were receiving the charge I had called about. She is very professional and knowledgeable. I also called today 8/8/24 and happened to get her again on the phone. She again answered additional questions my dentist had and when she needed to get clarification on a matter she was able to place me on a brief hold and speak with her supervisor which I thought was very thoughtful on her part. P.S I saw that in order to submit this information I have to agree that I purchased a product or service from the vendor. I personally didn’t but my boss did and I called on his behalf.”
– Charmaine, California
“Yasnile was amazing. She was extremely responsive to every question I had. The entire team did a great job and I would highly recommend working with SBGA!!”
– Katelyn, New Mexico
“Julie was great! Patiently listened and answered all my questions!”
– Keli, Indiana
“Very friendly and helpful team. Answered all my questions in a professional and timely manner. Very thankful for the assistance!”
– Marissa, North Carolina
“To the Manager of Justin. I wanted to leave a positive review for Justin. He is very good at his job. All the issues that have been occurring, he either already has a solution or is able to get me an answer. There are a lot of people I've worked with and Justin is tied for 1st. There aren't a lot of people in the tech field that are friendly, knowledgeable, and follow up like he does. Justin, seriously, you have been great to work with. If you're ever in Oregon, stop by my sushi store and I'll hook you up.”
– Anthony, Oregon
“Christopher got me taken care of within minutes. No long hold time and he knew exactly what to do.”
– Lindsey, Pennsylvania
“Excellent customer service. Helpful and fast delivery of request.”
– Michelle, Michigan
“He was helpful and pleasant.”
– Marylee, California
“Our company has been using SBGA for years. Their customer service is very knowledgeable and courteous. We have yet to have an issue with this company.”
– Gregory, New Jersey
“This company is very professional and really cares about its customers. I had a hardware technical problem and they resolved the issue quickly.”
– Joseph, North Carolina
“I'm not giving a testimonial about the "company", although they do a good job also. My testimonial is for Kat who is in the customer service department. We are located in Iowa and had some major phone & internet services problems yesterday. My batch report for the 30th was not the same as what I had. I'm old.....like technology even less than I like writing this testimonial, but Kat deserves it. She was so very, very helpful and patient and so appreciated. I was unable to go into Clover on the internet (usually get frustrated when I have to go into the website or whatever you call it) and so she went about getting me the information another way. She truly deserves some kind of recognition for her attitude and helpfulness!!”
– Karen, Iowa
“EXELENTE SERVICIO!”
– Vilma, Indiana
“Es muy profesional.”
– Marta, North Carolina
“Leslee was very helpful and in a timely manner sent me everything I needed to make changes to my account. Was very clear and answered all my questions. Very polite and knowledgeable.”
– Eduardo, California
“I spoke with Aidee and she was so kind and helpful. She told me exactly where to go to find the reports that I needed to make everything come together to reconcile the accounts that I am working with.”
– Tammy, Texas
“Bernice has been the absolute best representative in helping me resolve a tech issue not within her company.
She has been responsive, compassionate, knowledgeable to the highest regard!!! I am overwhelmed with gratitude that within a large corporation, someone like Bernice can offer personalized and customized supreme service. She is a winner and I hope her supervisors see her talent. She’s a gem.”
– Steven, Maryland
“We had an issue with our credit card machine, so I called and spoke to Yasnile. She was so accommodating and helpful. When I asked her extra questions, she was very kind and made us feel like she really cared and wanted to help in every way to resolve our issues. She was a friendly representative for the Company.
What a nice experience she gave us when we were stressed about the machine malfunctioning.
Thank you Yasnile!!!
”
– Richard, Utah
“Christopher was very helpful with answering my questions & helping assist me with my yearly PCI compliance.”
– Jodi, California
“Heather was wonderful. She made the transition of switching my bank account information go smoothly. I really appreciate it.”
– Feediouse, Florida
“Aidee was so helpful and understanding with our situation. And she will overnight a new machine
for us so we can continue or business. And she made me laugh, when I was feeling very down.
Thanks Aidee for all your help. Greatly appreciated.
”
– Renee, Delaware
“I am new to using this system, so I had to call Customer Service with a question about closing out daily batches. The Customer Service Agent, Christopher, that helped me was incredible. He helped me understand the program I was using and answered all my questions. He did not make me feel inferior and he made sure that all of my questions were answered before we ended the call. Thank you, Christopher!
”
– Emily, Texas
“Chris was very helpful. I was not put on hold or transferred around. He was able to get me what I needed in just minutes. I wish all customer service was this easy. Thank you!”
– Kelly, New Hampshire
“Great service, just awesome...Aidee was great to work with and took care of my issues right then and there.”
– Mark, Tennessee
“There are not enough superlatives to describe how much I appreciated working with Berenice on the phone today. She was extremely helpful, understood my issue, answered all my questions, wasn't shy about seeking advice for questions she couldn't answer, and helped me make the decision that best supported my needs. SBGA has a prize in Berenice. She is a prize.”
– Donald, Maryland
“Yasnile was so kind and very helpful!! Great customer service by her!”
– Tracy, Maryland
“Berenice was extremely helpful and stayed on the phone until I got to the right team who could help me.”
– Devan, Pennsylvania
“Always have my issues handled promptly, efficiently, and professionally. Chris was a pleasure to deal with and an asset to SBGA.”
– Joann, Pennsylvania
“Yasnile was a pleasure to work with and answered all of my questions! Great experience.”
– Kelly, New Jersey
“I have had major issues this past week updating banking information with a new account and system switch with clover. It took days and multiple phone calls with 10+ people and re-routed phone calls to get the response I needed. I was thankful that I finally crossed paths with and was helped by Yasnile. She was able to think critically and gather the information she needed to help me. She went above and beyond to follow up with me and get her management team involved to start to help to solve the issues I am currently having.
Yasnile has exhibited exceptional customer service and is obviously an asset as an employee to your company.
”
– Leah, Nevada
“Your Customer Service Rep, Aidee, is amazing! She is professional but super sweet. Aidee is always able to help! I have called in several times for assistance and her great attitude and excellent service always makes my day better!”
– Alexis, Nevada
“PRISCILLA IN TECH & CHRIS IN CUSTOMER SERVICE WERE BOTH VERY HELPFUL & PROFESSIONAL. I’M IMPRESSED WITH THE SPEED WITH WHICH I WAS HELPED & THE CUSTOMER SERVICE I RECEIVED WAS AMAZING THANKS SO MUCH.”
– Mandy, New Mexico
“Yasnile was extremely helpful and so very quick to fix the problem... Great experience. Thank you!”
– Deb, North Carolina
“Christopher was very polite and helpful!”
– Susan, Kansas
“Aidee was the third contact I spoke with and she was the most helpful and very kind. She was able to assist me with all my questions and concerns and if I need to call back I will be asking for her by name. Thank you Aidee!!”
– Lacey, California
“After mistakenly calling Clover regarding our account questions and being endlessly transferred to the under informed, I was given the number to call Yasnile, who IMMEDIATELY pinpointed the issue, gave full explanation, and helped me set up an access account to look such answers myself. Very patient, kind, and helpful.”
– Morgan, Massachusetts
“Berenice was extremely helpful and made the process of updating of our equipment easy.”
– Steve, Pennsylvania
“BERENICE IN CUSTOMER SERVICE WAS AMAZING SHE WAS SO HELPFUL & POLITE. SHE MADE SURE I GOT EXACTLY WHAT I NEEDED & I’M VERY IMPRESSED WITH HER. SHE NEEDS A RAISE.... THANKS SO MUCH!”
– Mandy, New Mexico
“Berenice was super patient with my query and did a great job solving the mystery!”
– Debbie, California
“My call with Yasnile provided the most help I've gotten since I started with SBGA in 2022. She was able to answer all of my many questions so that I now feel comfortable with what my plan and costs are and how to contact the right place for the right questions. I was seriously considering changing companies because I was struggling with how to find information, but now I'm happy and no plans to make any changes.”
– Andrea, Maine
“YASNILE WAS AWESOME!”
– Tabitha, California
“Yasnile was wonderful to speak with and a great help!”
– Liana, New York
“Yasnile was a tremendous help. Our old Clover was not performing properly and she gave us great pricing on a new mini plus a flex! She was friendly, courteous and very helpful!”
– Toni, New York
“Yasnile, was very helpful and quick about helping me get our PCI back updated.
Thank You.
”
– Stacy, New York
“Tamale was great! She was able to answer all my questions in a very professional manner!!!”
– Lynn, Georgia
“Chris was great- loved the customer service!”
– Coleen, Pennsylvania
“Good service.”
– Luke, Washington
“My customer support person has been wonderful.”
– Dale, West Virginia
“Chris was very patient, informative, and extremely helpful.”
– Cheryl, New Jersey
“Christopher was helpful in setting up an online account.”
– Chris, Idaho
“Yasnile was extremely helpful and knowledgeable. She helped with my issue right away and made it quick and easy.”
– Devan, Pennsylvania
“He was very professional and patience as he helped me to input new employee.”
– Marina, Texas
